Chapter 1 - Undertake small business planning
Business Plan
Internal Business Analysis
Financial Planning
S.W.O.T Analysis
External Market Environment
Chapter 2
Legal Requirements and Risk Management
Business Structures
Legislation & Regulatory Requirements
Complying with the Law
Protecting Yourself and Your business
Commercial Premises
Chapter 3 - Small Business Marketing
Analyzing Your Customers and Market
Marketing analysis of your Business
Promoting your business
Setting Objectives
Planning around the Marketing Mix
Implementing the Marketing Plan
Chapter 4 - Organizational Objectives
Policies and Procedures
Undertake daily Work
A Client Focused Approach
Adapting Work Practices to Meet Client Needs
Chapter 5 - Occupational Health and Safety
Rights and Responsibilities of Employers and Employees
General Occupational Health and Safety Considerations
Risk Management Terminology and Processes
Chapter 6 - Detailed Fitness Club Processes
Processes to Follow
KPA – Sales Staff
KPA - Trainers